Patient Terms
Last updated: October 2026
Using the service
You must provide accurate personal and health information and use the platform only for genuine consultations for yourself or a person in your care.
Consent
Before booking you confirm you understand this is a teleconsultation with limitations, consent to receiving advice by video, and consent to Curabo Health processing and storing your medical information to provide care.
Payments & refunds
Fees are paid at booking. Reschedule, cancellation and refund rules are set out in the Refund & Cancellation Policy.
Records
Your prescriptions and consultation records are kept so you can access them. Uploaded reports are removed about 30 days after the consultation.
This document is provided for transparency and is being finalised with legal review. For any query, contact Curabo Health.