Refund & Cancellation Policy
Last updated: October 2026
Fees & when payment is taken
The consultation fee is shown before you pay and is collected at the time of booking to confirm your slot. If a doctor reclassifies the visit (e.g. new vs follow-up) to a higher fee, any difference is payable before the prescription is released; a lower fee is refunded automatically.
Full refunds
You are refunded in full if the doctor cannot attend, if a technical failure prevents the consultation, or if you cancel more than 2 hours before your slot.
No refund
Cancellations within 2 hours of the slot, and no-shows, are not refundable.
Reschedule
You may reschedule a booking once, free of charge, to any available slot.
How refunds are paid
Refunds are made to the original payment method via our payment gateway. Bank posting times vary and are outside our control.
This document is provided for transparency and is being finalised with legal review. For any query, contact Curabo Health.