Refund & Cancellation Policy
Last updated: 10 August 2026
This policy explains how cancellations, reschedules and refunds work for online video consultations booked and paid for on Curabo Health.
1. Consultation fees
The consultation fee is shown before you pay and is collected at the time of booking to confirm your slot. If a doctor reclassifies the visit (for example, new consultation vs follow-up) to a higher fee, any difference is payable before the prescription is released; if the fee is lower, the difference is refunded automatically.
2. Reschedule
You may reschedule once, free of charge, to any available slot.
3. Full refunds
You are refunded in full if the doctor cannot attend, if a technical failure prevents the consultation, or if you cancel more than 2 hours before your slot.
4. No refund
Cancellations within 2 hours of the slot, and no-shows, are not refundable.
5. How refunds are paid
Refunds are made to the original payment method through our payment gateway. Bank posting times vary and are outside our control.
6. Medicine orders & home delivery
Online medicine ordering and home delivery are not yet available. Refund and return terms for medicine orders will be published here when those services launch, in line with applicable pharmacy regulations.
7. Contact
For any billing questions, please contact us using the details on our Contact page.